Trustpilot

Privacy Policy

What data we collect

The personal data we collect from you includes:

  • questions, queries or feedback you leave, including your email address, full name and business name. 
  • your email address and subscription preferences when you sign up to our email alerts
  • how you use our emails – for example whether you open them and which links you click on
  • information on how you use the site, using cookies and page tagging techniques. Please see our cookie policy for more information on this. 

We use Google Analytics & Hotjar software to collect information about how you use planetuenergy.com This includes IP addresses. The data is anonymised before being used for analytics processing.

Google Analytics & Hotjar processes anonymised information about:

  • the pages you visit on planetuenergy.com
  • how long you spend on each page of planetuenergy.com
  • how you got to planetuenergy.com
  • what you click on while you’re visiting the site
  • how you navigate through the site
  • when you exit the site

We do not store your personal information through Google Analytics or Hotjar (for example your name or address).

We will not identify you through analytics information, and we will not combine analytics information with other data sets in a way that would identify who you are.

We continuously test and monitor our data protection controls to make sure they’re effective and to detect any weaknesses.

Why we need your data

We collect information through Google Analytics & Hotjar to see how you use the site. We do this to help:

  • make sure the site is meeting the needs of its users
  • continuously improve the site

We also collect data in order to:

  • respond to any feedback you send us, if you have sent this
  • send newsletters to users who sign up
  • contact you with more information on our services, if you have requested us to

Our legal basis for processing your data

The legal basis for processing personal data in relation to site security is our legitimate interests, and the legitimate interests of our users, in ensuring the security and integrity of planetuenergy.com.

The legal basis for processing anonymised data for Google Analytics is your consent.

The legal basis for processing all other personal data is that it’s necessary:

  • to perform a task requested by the user

What we do with your data

Data may be shared with third party suppliers in order to complete an action requested by the person.  

We may:

  • share your data with third parties for marketing purposes
  • share your data in line with legitimate business interests regarding business energy services. 

How long we keep your data

We will only retain your personal data for as long as:

  • it is needed for the purposes of completing the task you have requested

We will keep your email data until you unsubscribe. We will keep your feedback data for 2 years. 

Your rights

You have the right to request:

  • information about how your personal data is processed
  • a copy of that personal data

You can also:

  • raise an objection about how your personal data is processed
  • request that your personal data is erased if there is no longer a justification for it
  • ask that the processing of your personal data is restricted in certain circumstances

If you have any of these requests, get in contact with fern@planetuenergy.com. 

 

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