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Cookie Policy

What is a cookie?

Cookies are simple text files that a site saves to your computer or mobile device using your website browser. Only that server will be able to retrieve or read the contents of that cookie and each cookie is unique to your web browser.

Cookies are either set by the website you are visiting, in which case they are referred to as ‘first-party cookies’, or are ‘third-party cookies’ set by other websites and services that run content on the page you are viewing.

Most websites use cookies to improve their users’ experience. For example, cookie-enabled websites don’t think you’re a new visitor every time you move to a new page on a site and therefore improve your user experience by letting you navigate between pages more quickly and easily.

They also allow a website to remember you, and your browsing preferences, either for the duration of your visit using a ‘session cookie’ or for repeat visits using a ‘persistent cookie’ (explanations for all types of cookies can be found under ‘types of cookies’).

Our cookies policy

To make full use of the features on the Planet-U website, your computer or mobile device will need to accept cookies.

Don’t worry – we don’t use cookies to store sensitive information, such as your name, address or payment details. They simply allow us to provide you with personalised features to make your visit to our website as smooth and relevant to you as possible.

But some people dislike the idea of a website accessing and storing their data. And if that’s the case, you have the ability to accept or decline cookies by modifying the settings in your browser at any time. The ‘help’ function within your browser should tell you how, as will the ‘enabling/disabling cookies’ content below. However, you may not be able to use all the interactive features of our site if the cookies are disabled.

How Planet-U uses cookies

Planet-U use cookies and other tracking technologies from third party providers such as Google Analytics to improve the experience we provide to our website users. Planet-U also use cookies for marketing purposes including ad targeting and remarketing which takes place based on a past visit on the website or past action on the website. Planet-U also uses cookies to display promotional material to you when you visit other websites on the internet.

Site Improvements

Planet-U use cookies and other tracking technologies so that we can analyse user activity on the website in order to improve the experience further. We use such analysis to gain insight into how to improve the user experience and the functionality on the website. 

Technology & Preferences

Planet-U use cookies to collect information on user technology and preferences such as device type, browser type, geographical location and demography to tailor your digital experience and improve user interaction on the website. 

Targeted Ads & Marketing

Planet-U uses cookies and other technologies from third-party partners such as Google for measurement services, ad targeting & other marketing purposes. This allows us to display targeted marketing material on other sites as you browse. As part of marketing campaigns this information is used to determine the volume of times the ad has been displayed, interacted with and the end outcome.

Security

Planet-U use cookies in conjunction with other data to limit and protect certain types of cyber-attacks and breaches from occurring. 

Enabling/disabling cookies

There are two types of website users: those who would like their visit to be as easy, quick and relevant as possible, and who (knowingly or unknowingly) therefore sit firmly in the cookie supporter camp; and then there are those who are discomforted by the idea of cookies being stored and would therefore rather lose some of the functions cookies enable to remain more anonymous.

Different browsers have different ways of allowing you to enable or delete cookies, or limit the kinds of cookies that can be placed on your computer. When choosing your browser (ie, Google Chrome or Safari), you may want to consider which best suits your privacy preferences.

Instructions on how to manage your cookies can be found within the settings of your preferred browser. 

If you disable cookies you may limit your browsing experience. For example, you may need to enter information repeatedly, or you might not get personalised content or ads that are meaningful to you. However, most browsers’ settings will allow you to block third-party cookies without also disabling first-party cookies.

Other Tracking

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

You’ll find more information about cookies at The Information Commissioner’s Office. For information on how to do this on your mobile phone browser, please see your handset manual. 

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